Terms of Service

01This agreement

These Terms of Service are a contract between you and Sky Ride LLC, a Delaware limited liability company (“Sky Ride”, “we”, “us”). They govern your use of the Sky Ride app and this website.

By creating an account or using Sky Ride, you accept these Terms and our Privacy Policy. If you do not accept them, do not use the service.

Please read Resolving disputes carefully. It requires most disputes to be resolved by individual arbitration and waives your right to a jury trial and to participate in a class action. You can opt out within 30 days.

02What Sky Ride is — and is not

Sky Ride is a technology platform. It lets riders schedule airport trips in advance and lets independent drivers claim the trips they want.

We are not a transportation carrier, a taxi service, or a common carrier. We do not own vehicles and we do not employ drivers. When a driver accepts your trip, the agreement to carry you is between you and that driver. Our role is to introduce you, price the trip, and keep the record.

03The beta

Sky Ride is currently distributed as a pre-release build through Apple’s TestFlight. It is a beta: features will change, things will break, and data may be reset. Availability is limited to the Puget Sound and is not guaranteed.

We may change, suspend or discontinue any part of the service at any time during the beta without liability to you.

04Who may use it

To hold a Sky Ride account you must:

• be at least 18 years old to ride, and at least 21 years old to drive;
• be able to enter a binding contract;
• provide accurate information and keep it current — particularly, if you drive, your licence and vehicle details;
• hold one account, and not let anyone else use it.

Children may travel as passengers on a trip booked by an adult account holder, who is responsible for them throughout.

05Your account

You sign in with Apple. You are responsible for what happens under your account and for keeping access to your Apple ID and device secure. Tell us at legal@skyride.app if you believe your account has been compromised.

You can close your account at any time — see the Privacy Policy.

06Booking a trip

Trips are scheduled in advance, not hailed on demand. You choose the pickup and drop-off, the pickup time, and how many passengers, child seats and suitcases are coming. We show you the full fare before you confirm. You will also need a payment method saved before you can book — see Payment.

A confirmed booking goes into an open pool where any eligible driver can claim it. A booking is not a guarantee that a driver will claim it, though we will tell you as soon as one does.

You can edit a trip while it is still unclaimed. Editing re-prices the trip, so a change of address or timing may change the fare. Once a driver has claimed a trip, its details are fixed.

07Fares and taxes

Fares are calculated by the server, not estimated on your phone. A fare is metered on the distance and the duration of your route, with a minimum fare for short trips, and a factor for route conditions that applies to the time component only and is capped.

Rates are set per region, from the pickup location, and may change over time. The rates that apply to your trip are the ones in force when you book it, and they are reflected in the price the app shows you before you confirm. We publish current rates in the app rather than here, so that what you are quoted and what this document describes cannot disagree.

There is no surge pricing. Nothing in the fare responds to demand — not the time of day, not the weather, not how many people are booking. The capped conditions factor is the only thing that varies at all, and the fare you are shown before confirming is the fare for that trip — it does not move afterwards unless you edit the booking.

If your trip takes longer, or the route turns out longer, than we estimated, your fare does not change. We do not re-meter a finished trip and we do not bill you for the difference. Where a longer trip means your driver is owed more under a legal minimum, they are paid it, and it comes out of our fee rather than out of your fare — see Driver earnings.

A fare may also be raised above the metered amount at the moment you book, where that is necessary to meet a legal minimum payment to the driver. That is reflected in the price you are shown before you confirm, like everything else.

When a fare is payable

Every trip you book is a paid trip, and the fare you are quoted is owed when the ride is completed. There was an earlier period in which trips were priced but not collected. That period has ended.

Whether a ride is chargeable is fixed when you book it, and it never changes afterwards. A trip booked while trips were free stays free, and completing it now does not make it chargeable. Each booking records what you were told at the moment you made it, and that record is what we bill from.

Tax

Where the pickup location falls in a jurisdiction that taxes these trips, tax is added on top of the fare at the rate in force when you book, and shown to you separately. We collect it in order to remit it; it is not our revenue. Where we cannot determine a taxing jurisdiction for a pickup, no tax is charged.

All amounts are in US dollars.

08Payment

You need a valid payment method saved to your account before you can book. We save your card with our payment processor, Stripe. Your card number never reaches Sky Ride— Stripe returns a token that only works for charging your rides, and what we keep beside it is the card’s brand, its last four digits and its expiry. See our Privacy Policy.

You are charged when your ride is completed, not when you book. The amount is the total you were quoted at booking — the fare plus tax, exactly as Fares and taxes describes it. We do not place a hold or a pre-authorisation on your card, and saving a card does not take payment.

If you edit a booked ride in a way that changes the price — a different pickup, a different destination, a different time — the app shows you the new total before you confirm the change, and that new total is what is charged when the ride completes.

If a payment fails, we will tell you, and you will not be able to book another ride until it is settled. Adding a working payment method settles it automatically. A charge that is merely still processing does not block you.

Receipts. Every completed ride, and every cancellation fee, has an itemised receipt in the app showing the fare, the tax, any fee, and the card charged.

Refunds. We can refund a charge in full, returned to the card that was charged. We cannot refund part of one. If you think a charge is wrong, tell us.

A trip booked before trips were charged for is not charged for now — see Fares and taxes.

Sky Ridecollects the fare from you on the driver’s behalf and pays the driver their share through our payment processor. Your payment to Sky Ride settles what you owe the driver for that trip. We do not guarantee any payment between a rider and a driver that does not go through the app.

09Cancellations and no-shows

You can cancel a scheduled ride at any time from the app, and cancelling is free until a driver accepts it— however close to your pickup time that is. The fee below prices a driver’s commitment, not a booking.

Once a driver has accepted your ride, cancelling less than 24 hours before your scheduled pickup time costs a $5.00 fee, plus any tax that applies where you were being picked up, charged to your saved card. Your driver set that time aside for you, and we pass a cancellation payment on to them. The app tells you the fee applies before you confirm.

If we cancel your ride, or your driver does, you are never charged. Neither are you charged a fee on a ride you booked while trips were free — see Fares and taxes.

• Riders can cancel a trip at any point before the driver starts it. Once a trip is under way it cannot be cancelled in the app — speak to your driver, and contact us afterwards if something went wrong.
• Drivers can release a claimed trip back into the pool before starting it, which frees another driver to take it. It also puts your cancellation back to free until somebody else accepts. A driver who has started a trip can cancel it if they must, for example for a safety reason or a breakdown.
• We can cancel a trip for safety, fraud, legal or operational reasons.

Repeatedly cancelling late, or not being at the pickup, may cost you access to the service. If we later introduce wait-time or no-show fees, we will tell you before they apply to you.

10If you ride

You agree to:

• give an accurate pickup address and be there at the scheduled time;
• book for the number of passengers and bags actually travelling — a driver may decline a trip that does not fit the vehicle;
• wear a seat belt and follow the law while in the vehicle;
• treat the driver and their vehicle with respect: no smoking, no damage, no illegal items, no threatening or discriminatory behaviour;
• pay for cleaning or repair if you damage or soil a vehicle.

Child seats

If you ask for child seats when booking, the driver is expected to bring them. You remain responsible for your child’s safety, for satisfying yourself that any seat is appropriate and correctly installed, and for complying with child-restraint law. If a suitable seat is not present, do not travel.

11If you drive

You are an independent contractor. You are not an employee, agent or partner of Sky Ride. You decide whether, when and which trips to accept, you supply your own vehicle, and you bear your own costs. Nothing here creates an employment relationship.

You represent and warrant, on every trip, that you:

• are at least 21 years old;
• hold a current, valid driver’s licence and are lawfully permitted to drive for hire;
• are physically and mentally fit to drive passengers. You certify this when you are approved to drive and again at each annual check;
• hold and maintain your own automobile insurance on the vehicle you drive, keep the card on file with us current, and have read the notice in Insurance;
• hold every permit, licence or registration your city, county or state requires for this kind of work, including any transportation-network-company requirements;
• drive a registered, roadworthy, properly maintained vehicle that matches the one on your profile;
• have entered your licence and vehicle details truthfully and will keep them current;
• are not under the influence of alcohol or drugs, and will carry only the booked passengers.

Before you can accept your first trip, and once a year after that, we check:

• your criminal history, through a third-party screening provider;
• the national sex offender registry;
• your driving record;
• your driver’s licence, vehicle registration, insurance card and inspection certificate, which we review before approving each one and again when it is renewed.

A completed check reports what the records held on the day it ran. It is not a guarantee about any driver, records can be incomplete or out of date, and anything that happens between checks will not appear until the next one. You must keep your details current and tell us promptly if your licence, insurance or driving status changes.

We may suspend or remove any driver at any time, including for expired or invalid credentials, a failed or expired check, safety reports, or a pattern of poor ratings.

12Insurance

Washington requires a transportation network company to make sure every trip arranged through its app is insured: primary liability cover from the moment a driver is logged in, and one million dollars of combined single-limit cover from the moment a driver accepts a ride until the passenger gets out, with underinsured motorist cover while a passenger is in the car and personal injury protection throughout. Where a driver’s own policy does not respond, the company must cover the claim from its first dollar. That obligation is ours, and nothing in these Terms shifts it to a driver.

Sky Ride is putting in place a company-held policy that meets those requirements. Until it is in force and our state permit is issued, no passenger trips are arranged through the app. We will name the insurer and describe the coverage here when the policy is bound, and every driver will be given written proof of it before their first trip.

Drivers must still hold their own automobile insurance on the vehicle they drive and keep the card on file with us current. A personal policy commonly excludes driving for hire; the company policy is intended to respond first while you are on the network, as the law allows, and your own policy covers you the rest of the time.

For riders: a claim arising from a trip is handled by whichever insurer the law puts first for that moment of the trip. Report any collision or injury to us as well as to the driver, so the record we hold of the trip can be made available.

Notice to drivers

Washington law requires us to give every driver this notice, and your acceptance of these Terms in the app is your acknowledgement of it:

WHILE OPERATING ON THE DIGITAL NETWORK OR SOFTWARE APPLICATION OF THE COMMERCIAL TRANSPORTATION SERVICES PROVIDER, YOUR PRIVATE PASSENGER AUTOMOBILE INSURANCE POLICY MIGHT NOT AFFORD LIABILITY, UNDERINSURED MOTORIST, PERSONAL INJURY PROTECTION, COMPREHENSIVE, OR COLLISION COVERAGE, DEPENDING ON THE TERMS OF THE POLICY.

IF THE VEHICLE THAT YOU PLAN TO USE TO PROVIDE COMMERCIAL TRANSPORTATION SERVICES FOR OUR COMPANY HAS A LIEN AGAINST IT, YOU MUST NOTIFY THE LIENHOLDER THAT YOU WILL BE USING THE VEHICLE FOR COMMERCIAL TRANSPORTATION SERVICES THAT MAY VIOLATE THE TERMS OF YOUR CONTRACT WITH THE LIENHOLDER.

13Driver earnings

For each completed trip, a driver earns the fare less a platform fee. The fee varies by market and may change over time; the one that applies is the one in force when the trip completes. Every trip states its fee and the resulting payout in the app — before a driver claims it, and again once it completes — so a driver never has to take an advertised rate on trust. Tax collected from the rider is never part of that split; it is held for remittance.

Where the law sets a minimum payment per trip — as Washington does, per passenger minute and mile with a floor per trip — the driver receives at least that minimum. If the ordinary split would not clear it, the rider’s fare is raised at booking so that it does, and the shortfall comes out of our fee before it comes out of the driver’s pay. If the trip runs longer than estimated, we absorb the difference rather than reduce what the driver is owed — including where that leaves us taking nothing from the trip at all.

Earnings appear in the app as they accrue and are batched into payouts. Payouts are sent through our payment processor, Stripe, to the payout account you set up in the app. They are run by us on a schedule rather than at the moment a trip completes, and we will publish that schedule and give drivers notice before the first passenger trips are carried. Until you have set up a payout account, your balance accrues and is paid when you do.

Drivers are responsible for their own taxes on what they earn. We do not withhold.

14Ratings and comments

Riders can rate a trip and leave a comment. You keep ownership of what you write, and you grant us a worldwide, royalty-free licence to host, store, display and use it to operate and improve the service — including showing a driver’s aggregate rating to riders.

You must not post anything that is:

• false, defamatory, harassing, threatening or abusive;
• discriminatory on the basis of race, religion, sex, gender identity, sexual orientation, disability, age or national origin;
• someone’s personal information — an address, phone number or licence plate;
• unlawful, obscene, or an infringement of anyone’s rights.

We do not tolerate objectionable content or abusive users. Report anything that breaks these rules to legal@skyride.app. We review reports and act within 24 hours, removing content and ejecting the user who posted it where the report is well-founded. We may remove content or suspend an account at our discretion.

15Acceptable use

You must not:

• use Sky Ride for anything unlawful, or to transport anything unlawful;
• impersonate anyone, use another person’s account, or let another person drive on your account;
• book trips you do not intend to take, or manipulate fares, ratings, earnings or the trip pool;
• scrape, reverse engineer, decompile, or attempt to gain unauthorised access to any part of the service;
• interfere with the service’s operation, security or availability;
• record another person in the vehicle without their consent where the law requires it.

16Suspension and termination

You may stop using Sky Ride and close your account at any time. We may suspend or terminate your access, with notice where practical and immediately where a safety, fraud or legal risk requires it, if you breach these Terms or if we discontinue the service.

Terminating your account does not cancel obligations already incurred — a fare owed, or a payout due — and the sections that by their nature should survive do survive: Disclaimers, Limitation of liability, Indemnity, Resolving disputes and Governing law.

17Apple and other third parties

The app is distributed through Apple. Apple is not a party to these Terms and has no responsibility for the app or its content. Apple has no obligation to provide any maintenance or support for it. If the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price, if any; Apple has no other warranty obligation. Apple is not responsible for addressing any claim relating to the app, including product liability, regulatory compliance, or intellectual-property claims. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

You must also comply with any applicable third-party terms — including Apple’s App Store and TestFlight terms — and you confirm you are not located in a country subject to a US embargo or on a prohibited-parties list.

The app uses Apple Maps for addresses and routing, and Google’s Firebase for push notifications. Your carrier’s data charges are yours.

18Disclaimers

Sky Ride is provided “as is” and “as available”, without warranty of any kind. To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

In particular, we do not warrant that:

• a driver will be available for any trip you book;
• a driver will arrive at the scheduled time, or that any trip will take the estimated time;
• you will reach the airport in time for your flight. Traffic, weather and road conditions are outside our control. Build in the margin you would build in for any other journey, and do not rely on Sky Ride as your only means of making a flight;
• the service will be uninterrupted, secure or error-free, or that estimates of distance, duration or arrival are accurate.

We screen drivers as described in Driver responsibilities, and not beyond it. We do not screen riders. A completed check reports what the records held at the time; it is not a prediction about how anyone will behave. You are responsible for exercising your own judgement about the people you travel with.

19Limitation of liability

To the fullest extent permitted by law, Sky Ride and its members, officers and employees will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, including lost profits, lost data, missed flights, missed connections, or lost baggage, whether or not we were told such damages were possible.

To the fullest extent permitted by law, our total liability to you for all claims arising out of or relating to these Terms or the service is limited to the greater of one hundred US dollars ($100) or the total fares you paid through the service in the six months before the event giving rise to the claim.

We are not liable for the acts or omissions of any driver or rider, or for anything that happens during a trip. Some jurisdictions do not allow the exclusion of certain warranties or liabilities, so parts of this section may not apply to you; nothing here limits liability for death or personal injury caused by our negligence, or for fraud, where the law does not permit that limit.

20Indemnity

You agree to indemnify and hold Sky Ride harmless from any claim, liability, loss or expense (including reasonable legal fees) arising out of your use of the service, your breach of these Terms, your violation of any law or of anyone’s rights, or — if you drive — your operation of a vehicle and the transportation you provide.

21Resolving disputes

Talk to us first

If you have a problem, email legal@skyride.app and describe it. Most things are fixable. Neither of us may start arbitration until 30 days after that first written notice.

Arbitration

If we cannot resolve it, you and Sky Ride agree that any dispute arising out of or relating to these Terms or the service will be resolved by binding individual arbitration, administered by the American Arbitration Association under its Consumer Arbitration Rules, before one arbitrator. Arbitration will take place in Delaware or, at your election, in the county where you live, or by telephone or video. You and we are each giving up the right to a jury trial.

No class actions

Claims may be brought only in your individual capacity, not as a plaintiff or class member in any class, collective or representative proceeding. The arbitrator may not consolidate claims or preside over a class. If this paragraph is found unenforceable, the whole of this “Resolving disputes” section is void.

Small claims

Either of us may instead bring an individual claim in small-claims court if it qualifies.

How to opt out

You can opt out of arbitration and the class-action waiver. Email legal@skyride.app within 30 days of first accepting these Terms, saying that you opt out and giving the name on your account. Opting out costs you nothing and changes nothing else.

22Governing law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. For any dispute not subject to arbitration, you and we submit to the exclusive jurisdiction of the state and federal courts located in Delaware. None of this deprives you of the protection of mandatory consumer-protection law in the state where you live.

23General

• These Terms and the Privacy Policy are the entire agreement between us about the service.
• If any provision is unenforceable, the rest stays in force.
• Our not enforcing a provision is not a waiver of it.
• You may not assign these Terms; we may assign them in connection with a merger, acquisition or sale of assets.
• Nothing here makes either of us the other’s agent, partner, employee or joint venturer.

24Changes to these Terms

We may update these Terms as the product changes, and will change the effective date at the top when we do. If a change is material — a new fee, a change to how fares or payouts work, a change to how disputes are resolved — we will give you notice in the app or by email before it takes effect. Continuing to use Sky Ride after that means you accept the updated Terms.

The September 1, 2026 revision is the one that starts charging riders. Trips were priced but not collected until now; from its effective date a payment method is required to book, a completed ride is charged, and a late cancellation on a ride a driver has accepted costs a fee. The two revisions before it wrote those rules down while nothing acted on them. This one acts.

A trip you booked while trips were free is not charged for. That is not a promise about our intentions — each booking recorded what it was told at the time, and a ride carrying “free” cannot be billed however long it sits before it is completed. See Fares and taxes.

September 3, 2026

• Insurance has been rewritten. It previously said Sky Ride carried no insurance for trips arranged through the app and that drivers were solely responsible. Washington puts that obligation on the company, and the section now says so: Sky Ride is putting a company-held policy in place, no passenger trips are arranged until it is in force, and drivers keep their own policy alongside it. It also carries the notice to drivers that Washington law requires, which accepting these Terms acknowledges.
• Who may use it and Driver responsibilities now say drivers must be at least 21, which is the age the application actually enforces. The previous revision said 20, the state minimum.
• Driver responsibilities no longer says licence and insurance documents are verified against the issuing source. They are reviewed by us before approval and on renewal. The criminal, sex-offender-registry and driving-record checks are unchanged.
• Driver earnings previously said no payment processor was connected and no money moved. It now describes payouts through Stripe to the account a driver sets up in the app, run on a schedule we will publish before the first trips are carried.
• Payment previously said Sky Ridedid not hold or transmit money between a rider and a driver. It now says what happens: we collect the fare on the driver’s behalf and pay the driver their share through our payment processor.

September 1, 2026

• Trips are now charged for. Fares and taxes and Payment previously said that paid rides were enabled in some places and not others, and that where they were not, trips were free. There is no longer anywhere they are not. A payment method is required to book, and a completed ride is charged to it.
• A trip booked while trips were free is still not charged for, however long after that it is completed. This has not changed and is not a transitional courtesy: each booking records whether it was chargeable at the moment it was made, and that record is what is billed from.
• The cancellation fee introduced on August 23, 2026 can now actually be charged. Its rule has not changed — nothing is owed until a driver has accepted your ride, and cancelling a ride nobody has taken is free however late it is.

August 28, 2026

• Driver responsibilities now describes the checks we run on a driver — criminal history, the national sex offender registry, the driving record, and licence and insurance documents — before a first trip and once a year after. This section previously said driver information was self-reported and that we did not run these checks. That is no longer accurate: the checks are performed.
• Disclaimers previously said we did not screen drivers. It now points at the screening described above, and states what a completed check does and does not tell you.
• Who may use it and Driver responsibilities now state that drivers must be at least 20 years old — riders are still 18 — and that a driver certifies they are physically and mentally fit to carry passengers.
• Insurance is unchanged. Sky Ride does not yet carry commercial automobile liability cover for trips arranged through the app, and drivers remain responsible for their own.

August 23, 2026

• Payment has been rewritten. It previously said Sky Ride did not process payments at all. It now describes paying by saved card: that one is required to book where paid rides are enabled, that you are charged when the ride completes rather than when you book, that no hold is placed on your card, what happens if a payment fails, and that refunds are made in full only.
• Cancellations and no-shows previously said there was no cancellation fee. There is now a fee for cancelling less than 24 hours before pickup, and only once a driver has accepted your ride. Cancelling a ride no driver has taken stays free however late it is, and a driver releasing your ride puts it back to free.
• Fares and taxes now says what happens when a trip runs longer than estimated — your fare does not change — and describes free rides as a property of where paid rides are enabled rather than of the beta, so that this document does not go stale the day that changes.

August 6, 2026

• Fares and taxes no longer quotes fixed per-mile and per-minute rates. Rates are set per region and published in the app; how a fare is worked out has not changed.
• Fares and taxes and Payment now state that trips are free to riders during the beta.
• Driver earnings previously named a 20% platform fee. That figure was wrong — it was higher than the fee actually charged. The section now describes how the fee is set and where a driver can see it, and confirms that a shortfall against a legal minimum comes out of our fee first.

25Contact us

Legal notices, disputes and reports of objectionable content: legal@skyride.app

Privacy requests: privacy@skyride.app

Sky Ride LLC, a Delaware limited liability company